This workshop is designed to give agents the core skills, competencies, confidence and practice to build customer relationships, create a positive business image, recognize the customers’ demands and adapt strategies to meet those needs by providing world-class customer care and call handling.

• Use customer care and communication skills to establish positive relationships, add value to every customer contact and care for the needs of every customer.
• Use tools and techniques to become the customer’s advocate, provide appropriate product and service information, solve problems, reduce conflict and exceed client expectations.
• Use world-class telephone voice and etiquette and call handling skills to manage the call for maximum efficiency. Build and maintain loyalty through exceptional communication and customer servicing skills.

• Explore personal paradigms, attitudes and motivators that drive your behavior - become your client’s advocate!
• Assess your own and your customers’ preferred communications style
• Focus on the “total message” with effective listening, responses and pacing skills
• Maintain control, quality , efficiency and professionalism through powerful questioning techniques
• Give complete information, problem solve and provide solutions using S.C.O.R.E.

• Almost all of our programs are approved by Ministry of Higher Education & LAN
• Professional Certification by NGOS- IMM & FOMCA
• 13 years plus experience in life long learning training
• Critical breakthroughs for our clients using IGM’s unique CALM methodology
• Well tested over 1,500 participants in 18 months with written testimonials
  Our corporate clients i.e:
  Healthtronics, Petswonderland, UMW, John Master, Kian Joo,Proton Edar, APEX Pharmacy Marketing, Crocodile Garment, Habitat Gallery, Signature Kitchen,Focus Point, Rovski Industrial, Sushi King, Rigel Phama, Maybank, Keelmen Motor, UMW Corporation, Susu Lembu etc.